1. Introduction

At RAIROC, we aim to provide the best possible experience to our customers. This Return Policy outlines the terms and conditions under which returns and refunds are accepted for products or services purchased through our website or platform. By making a purchase, you agree to the terms outlined in this policy.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• A valid proof of purchase must be provided.

• The return request must be made within 7 days from the date of delivery.

• For services, the return or refund request must be made before the service is fully rendered or completed.

3. Non-Returnable Items

Certain products or services are exempt from being returned, including:

• Customized or personalized items.

• Digital products once downloaded or accessed.

• Services that have been fully delivered or completed.

• Items purchased during clearance or sale events (unless defective).

4. Return Process

To initiate a return:

1. Contact our support team via the contact details provided on our website.

2. Provide your order number, reason for return, and supporting evidence (e.g., images of defective products).

3. Our team will review your request and provide return instructions.

5. Refunds

• Approved refunds will be credited within 7 business days to the original payment account.

• Replaced order will be delivered within 7 business days

6. Exchanges

If you wish to exchange an item, you must follow the return process first. Once the return is approved and received, a replacement will be sent, subject to availability.

7. Damaged or Defective Items

If you receive a defective or damaged product:

• Notify us within 48 hours of delivery.

• Provide images or videos showing the damage or defect.

• We will arrange for a replacement or a full refund after verification.

8. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon posting.