1. Introduction

This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from RAIROC via our website or platform. By placing an order with us, you agree to the terms stated in this policy.

2. Shipping Coverage

We currently deliver to locations within India. For international shipping requests, please contact our support team to confirm availability and applicable charges.

3. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Processing times may be extended during high-volume periods, festive seasons, or due to unforeseen circumstances.

4. Shipping Methods and Timeframes

• Standard delivery: 5–7 business days from dispatch.

• Express delivery (where available): 2–4 business days from dispatch.

• Delivery timelines may vary based on your location, courier delays, or other factors beyond our control.

5. Shipping Charges

• Shipping charges are calculated at checkout and depend on the delivery location, shipping method, and total order weight.

• Promotional offers may include free shipping, subject to terms and conditions.

6. Order Tracking

• Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and courier details.

• Tracking information may take up to 24 hours to update after dispatch.

7. Delayed or Failed Deliveries

• We are not liable for delays caused by courier partners, natural disasters, strikes, or other events beyond our control.

• If the delivery fails due to an incorrect or incomplete address provided by you, the order may be returned to us, and additional re-shipping charges may apply.

8. Damaged Packages

• If your package appears damaged upon delivery, please refuse the shipment or note the damage with the delivery person.

• Report the issue to our customer service within 48 hours with photos for further assistance.

9. Changes to This Shipping Policy

We may update or modify this Shipping Policy at any time without prior notice. The updated policy will be posted on this page and will be effective immediately upon posting.